Refund & Cancellation Policy

This policy explains how billing, cancellations, refunds and complaints work for FinPusula premium subscriptions. Please read it together with our Terms of Use and Privacy Policy.

1. Try before you pay — 15-day free trial

Every plan includes a 15-day free trial. No card details are requested during the trial, so you can evaluate all premium features before spending any money.

2. How billing works

Premium is available on monthly or yearly plans. You are charged only after you choose a paid plan and confirm the purchase at Paddle's secure checkout. Access is activated digitally and immediately after a successful payment.

3. Cancellation

You can cancel at any time from your account settings or from the subscription-management link in your Paddle receipt email. When you cancel, your premium access continues until the end of the period you have already paid for, and no further charges are made.

4. 30-day money-back guarantee

We offer a 30-day money-back guarantee. If you are not satisfied with a premium purchase, contact us within 30 days of the payment (order completion) date and we will refund it.

• By completing a purchase you acknowledge that you have 30 days to cancel or apply for a refund after the order completion date.
• If the service could not be delivered, was materially not as described, or you were charged in error, you are entitled to a refund of the affected payment.
• Approved refunds are returned to the original payment method by Paddle, usually within a few business days depending on your bank or card provider.

5. How to request a refund

Email info@finpusula.com or call 0531 948 70 46 with the email address used at checkout and your Paddle order/receipt number, or reply directly to your Paddle receipt. You can also request a refund from Paddle's buyer support at paddle.net.

6. Complaints & dispute resolution

If something goes wrong, contact our support at info@finpusula.com or 0531 948 70 46. We aim to acknowledge every complaint within 2 business days and to resolve it within 14 days.

If we cannot resolve your complaint to your satisfaction, you may escalate it to Paddle buyer support (as Merchant of Record) at paddle.net, or, as a consumer in Türkiye, to the Consumer Arbitration Committee (Tüketici Hakem Heyeti) or the Consumer Court at your place of residence.